Refund policy

Return and Refund Policy

We offer a 30-day money-back guarantee on eligible products and subscriptions. This means you have 30 days after your purchase or receipt to request a return or refund.

To be eligible, your item must be unused and in the same condition that you received it, with any original packaging intact. For digital programs and subscriptions, your request must be within 30 days of purchase.

To start a return or refund request, contact our team at support@weshape.com. We’ll guide you through next steps, including where to send any physical returns if applicable. Please don’t send items back without contacting us first.

You can always reach out to us at support@weshape.com for any questions about your return or refund.

________________________________

Damages and Issues

Please inspect your order immediately upon receipt and contact us right away if your item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

________________________________

Exceptions & Non-Returnable Items

Certain items cannot be returned, including:

Opened or used personal care products or supplements (for safety and hygiene reasons)

Gift cards

Sale or promotional items (unless defective)

If you have questions about a specific item, please reach out before purchasing.

________________________________

Exchanges

The fastest way to get the item you want is to request a return and, once accepted, make a new purchase for the replacement.

________________________________

European Union 14-Day Cooling Off Period

If your order is being shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. To be eligible, items must be unused and in their original packaging.

________________________________

Refunds

Once we’ve received and inspected your return (or processed your request for a digital product), we’ll notify you if your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your refund, please email us at support@weshape.com.

________________________________

Return Address

Please reach out to us to receive the correct return address.
Returns sent without authorization may not be accepted.